Thomas Bez

Customer:

Bank

Period:

7/2015-11/2016

Project:

Application Operations Outsourcing

Job function:

Contract Manager

Activities:

Management of two strategic outsourcing contracts, total volume 65 MEUR, with suppliers in India and global delivery

• Single point of contact to the vendors and internal stakeholders for any contract related issues
• Coordiation of contract updates and amendments, draft updates to contract documents and negotiate with stakeholders, legal counsel and vendors
• Observance of procurement and other general corporate policies
• Financial modelling and negotiation of charging topics (capital reimbursement, transition and transformation charges)
• Migration of services from other, terminating outsourcing contracts under the scope of the strategic outsourcing contracts
• Support for the business departments with contractual and financial issues of repatriation (insourcing) of certain services previously outsourced
• Determination and regular assessment of contractual baseline budget with service line owners and issuing of purchase orders
• Introduction and improvement of a service change management process and supporting tools
• Regular reporting to stakeholders and senior management briefing

Technologies:

Application Managament, Outsourcing

Methodology:

Contract Management

Customer:

Bank

Period:

1/2014-6/2015

Project:

Secure E-Mail

Job function:

Development Project Manager

Activities:

Project management for development and introduction of a corporate solution for secure e-mail communication

• Implementation of a secure e-mail gateway to support encrypted e-mail communication internally and with external partners and customers
• Integration of MS Outlook and Lotus Notes clients as well as mobile devices (Android, Apple iOS, Blackberry)
• Integration with existing corporate certificate and trust management solution
• Integration with existing smartcard authentication and introduction of a new virtual smartcard solution for users not having a physical smartcard and users with mobile devices
• Negotiation and finalisation of a supply contract with providers of virtual smartcard solutions
• Introduction of a process for certificate and trust management towards external communication partners
• Budget and requirements management and coordination with stakeholders
• Reporting to the steering committee at board level

Technologies:

SMTP, S/MIME, X.509, Smartcard

Methodology:

Software Development

Customer:

Bank

Period:

2/2013-12/2013

Project:

Storage Technology Purchasing Contract

Job function:

Procurement Manager

Activities:

Renewal of a contract for purchasing of storage technology and coordination of risk management

• Clarification of technical requirements and specifications with the responsible technical departments and preparation in negotiable contract language
• Creation of tender documents for the renewal of an existing storage purchasing contract and creation of a new tender for a backup solution
• Examination of offers under financial an legal aspects and for compliance with SLA and applicable policies
• Collaboration on business case and TCO calculations
• Coordination of risk management process (Service and Vendor Risk Management) with the responsible Security Officer and involved regional companies
• Specification of new contractual conditions (technical and SLA, supply and financial conditions, applicable policies)
• Finalisation of contract document with vendor, legal counsel and all interested parties

Technologies:

Storage, SAN

Methodology:

Contract Management

Customer:

Bank

Period:

3/2012-11/2012

Project:

Oracle SCN Patch Rollout

Job function:

Project Manager

Activities:

Lead of the patching and upgrade project

• Project scope: Implementation of the patches to solve the Oracle SCN (System Change Number) problem on all Oracle databases of the bank (several thousand instances) and upgrade of older database versions
• Definition of the project scope (PID), calculation of the project budget, interviews and staffing for the project team
• Lead of the project team with nine direct reporting members in the regions Europe, APAC and Americas
• Definition of the patch and upgrade scenarios, classification of appilcations according to their business criticality and their degree of exposure, overall planning of activities and target timelines for development, test and production systems
• Planning of the bulk patching of all instances supported by central database administration groups, reconciliation of an appropriate change approval process, coordination of changes with approver and implementor groups
• Coordination of patching and upgrades with application owners, coordination with an external service provider for branches in Germany and five other countries, scheduling and follow-up of patch and upgrade dates
• Individual planning of upgrades, technology refreshs and decommissionings with application owners
• Solution of exception cases (e.g. missing support from 3rd party software vendors, insufficient budget for upgrades) with the application owner or escalation
• Planning, implementation and maintenance of a tracking tool keeping the database inventory, to track the patch or upgrade status, and to support generation of standard and ad-hoc reports
• Improvement of manual and automated maintenance of the CMDB and regular synchronisation of the database inventory with the CMDB
• Coordination of incident management activities with Oracle
• Reporting to US-based senior management and steering committee presentations

Technologies:

Oracle database

Methodology:

ITIL Service Operation, Change Management, Configuration Management

Customer:

Bank

Period:

7/2010-12/2011

Project:

Migration of four funds management applications

Job function:

Project and programme manager for infrastructure migration

Activities:

Lead of the infrastructure projects and the entire programme

• Programme scope: Change of external infrastructure provider, migration to other data centres (volume 150 servers), technology refresh for hardware, OS, and middleware, migration of numerous external data connections (file transfer, message queues) with business partners and customers, decommissioning of the old environment
• Control of the new and the old infrastructure provider
• Coordination of parallel progress of application development and infrastructure rollout with application owners and infrastructure provider
• Management of project budget
• Observation of country specific requirements (Germany and Luxembourg) on compliance and information security
• Coordination of a couple of special solutions by the provider (in particular to address requirements on storage) and testing/acceptance by the application owner
• Implementation of some design changes during project runtime (provider offers, budget management, change management)
• Communication with Group Audit in order to solve an audit issue
• Reporting to the Head of Service Transition, status communication to senior management
• Accomplishment of a few other, smaller infrastructure projects, coordination with bank internal infrastructure provider

Technologies:

MS SQL data base, SAN storage, Websphere MQ, Checkpoint Firewall

Methodology:

ITIL Service Transition

Customer:

Consultancy (Telecommunications)

Period:

2/2010-4/2010

Project:

Development of portfolio element MVNO consulting for the enabling of Mobile Virtual Network Operators

Job function:

Technology Consultant

Activities:

Conceptual design and detailed planning of the consulting module MVNO operations

• Sales kit for consulting on MVNO rollout and operations
• Blueprints for project plan, resource planning and budget
• Targets: sourcing and partner management, SLA and contract management, regulatory requirements, risk management, infrastructure for IT and operations, operations processes, operations and business support systems, human resources
• Infrastructure and application concept for mobile banking and mobile payment for target customers

Customer:

Insurance

Period:

11/2009-12/2009

Project:

Centralisation of Mainframe application, middleware and infrastructure services

Job function:

Process Consultant for IT Operations

Activities:

Outline of an operations concept for centralised Mainframe application, middleware and infrastructure services

• Definition of objective, format and required contents of the operations concept
• Analysis of the existing mainframe environments in several local companies
• Alignment with defined process landscape (ITIL based) and governance model (Touch Points)
• Definition of documentation standards for the operations concept
• Compilation of task lists (RACI matrices) for important functional areas of mainframe operations
• Development of the project plan for a pilot local company

Customer:

Insurance

Period:

08/2009-11/2009

Project:

Consolidation of the data centres of European local companies

Job function:

Project leader for Commercial due diligence

Activities:

Commercial due diligence in one local company and management of the team

• Planning of methodology, procedure, scope and structure of data acquisition
• Inventory of assets (infrastructure, hardware, software licenses) in several locations
• Inventory, analysis, risk analysis and categorisation of all contracts
• Determination of consolidated budgets for the IT service
• Comprehensive revision-safe documentation

Methodology:

Commercial Due Diligence, IT Controlling

Customer:

Insurance

Period:

02/2009-07/2009

Project:

Consolidation of the data centres of European local companies

Job function:

Project leader for Business analysis

Activities:

Business and financial analysis of several local companies and management of the team

• Development of a standardised evaluation concept for the data center consolidation of several local companies
• Collection of data about assets, contracts and organisation
• Statistical and economical evaluation and calculation of the business plans
• Preparation of the financial part of the migration concept

Methodology:

Business Intelligence, Data Mining, ITIL Service Design and Service Transition

Customer:

Service and Outsourcing Provider for Telecommunications Networks

Period:

08/2008-10/2008

Project:

Setup of a new service sector for network operations within a service outsourcing provider

Job function:

Consultant

Activities:

Management consulting

• Alignment of the strategy with experiences of comparable market players
• Proposals for the strategic positioning
• Structuring of the service portfolio
• Definition of the stand of operations processes and management systems
• Assessment of the existing organization and experience

Methodology:

TeleManagement Forum (eTOM, NGOSS), ITIL Service Strategy

Customer:

Assistance and Insurance

Period:

06/2008-12/2008

Project:

Consolidation of the data centres of European local companies

Job function:

Consultant and Business Analyst

Activities:

Analysis, general planning and sales coordination

• Requirement analysis and development of a frame concept for the consolidation
• Inventory of used applications, server and client virtualisation technologies, communication services, and existing or aspired Business Continuity Management scenarios
• Concept for central providing of technologies, middleware services, communication services, and Business Continuity Management support (taking already used contingency service suppliers into account)
• Commercial assessment (business plan and budget)
• Support to the account management of the IT Provider during the offer generation
• Coordination of requirements and SLA with the product management
• Transfer to the technical migration projects

Technologies:

Technologies: Data bases, server virtualisation, terminal services, SAN/NAS, telephony (call centre/CTI), WAN Acceleration, Intel and Sun platforms, IBM i-Series

Methodology:

ITIL Service Transition

Customer:

IT and Software Supplier

Period:

03/2008-04/2008

Project:

Improve the positioning in the marketing of OSS solutions in the telecommunications sector

Job function:

Consultant

Activities:

Strategy consulting

• Analysis of the product portfolio, the general product strategy and the present market positioning
• Formulation of an action plan based on the standards and activities of the TeleManagement Forum (NGOSS)
• Identification of suitable potential industry partners and contacts

Methodology:

ITIL Service Strategy, TeleManagement Forum

Customer:

Service and Outsourcing Provider for Telecommunications Networks

Period:

12/2006-02/2008

Job function:

Service Delivery Manager

Activities:

Setup of a world-wide distributed compound of Service Delivery Centres of the enterprise division (Global Network Operations Centers)

• Cooperation on the commercial and technical planning of the Global NOC compound of Nokia Siemens Networks
• Integration and migration of existing national operations centers to the global concept
• Responsibility for the construction of a homogenous, secure and highly available technical infrastructure for all Global NOC
• Risk assessment, deduction of immediate measures for the existing Global NOC sites and support of the Local Companies with the implementation of the measures
• Development and approval of a certification strategy and preparation of a security certification in accordance with ISO 27001
• Introduction of a strategy for Business Continuity Management in accordance with BS 25999 with redundant design of the most important support systems and development of a Business Continuity Plan for disaster recovery after partial or complete loss of one operations center site

Methodology:

ITIL Service Design and Continual Service Improvement, ISO 27001 ISMS, BS25999 BCM

Customer:

Mobile Virtual Network Enabler

Period:

10/2005-11/2006

Project:

Investment Programme "Mobile Virtual Network Enabler"

Job function:

Project Manager for Network Operations

Activities:

Concept, planning and implementation of network operations for the investment programme

• Creation of the operations concept, covering CRM, billing, logistics and network operations, in accordance with ITIL and eTOM principles
• Planning, assessment and selection of network and operations sites
• Planning, specification and product selection for the required Operations Support Systems
• Integration of the services of several service partners and selection of partners
• Definition and negotiation of the processes, interfaces and SLA with partners and customers
• Negotiations of the contracts with suppliers of components and services

Methodology:

ITIL Service Delivery and Infrastructure Management

Customer:

Service and Outsourcing Provider for Telecommunications Networks

Period:

01/2003-09/2005

Job function:

Service Strategy Manager for Value Added Services

Activities:

Product Line Management for Network Operations services

• Responsibility for the products of the Service Line
• Introduction of new services in the area of Outsourcing and Managed Services
• Support of large-scale projects with economic assessment, risk assessment, and project-related development of operations and maintenance concepts
• Guidance, enabling and support for Local Companies with marketing of services to international customers
• Extension of the international network of service delivery units and centers of competence
• Harmonisation of the processes of the international Service Delivery units in accordance with the eTOM process model of the TeleManagement Forum

Methodology:

TeleManagement Forum (eTOM), ITIL Business Perspective and Service Delivery

Customer:

Service Provider for Telecommunications Networks

Period:

07/2001-12/2002

Project:

Carrier Network Operations Center of Siemens in Leipzig

Job function:

Head of Operations Center

Activities:

Management of the network operations center

• Responsible for 30 employees
• Daily business comprising maintenance services (call center and 1st line support for 90 German service providers), operations services (three-shift Network Operations Center with operations services for 40 customers) and Lawful Interception according to German law
• Consolidation of two operations centers, migration of customers, centralisation of the 1st line support from several service regions and setup of a call center
• Redefinition and consolidation of operations and maintenance processes
• Setup of an infrastructure of information systems, Operations Support Systems (OSS) and security systems (firewalls, remote access)
• Introduction of Business Continuity with a secondary site in the urban area, third party sourcing of contingency services and implementation of an appropriate WAN concept for redundant access by customers

Customer:

Telecommunications Solution Provider

Period:

01/1999-06/2001

Project:

Operations Consulting

Job function:

Senior Consultant and Product Line Manager for Consulting

Activities:

Several projects of business process consulting and management of the Service Line of Operations Consulting

• Development and introduction of the service 'Operations Consulting' as a marketable product in the solution provider portfolio
• Several projects (in Germany, Belgium, Saudi Arabia, USA) of business process consulting and management of the Service Line of Operations Consulting
• Program management, project acquisition and coordination of a world-wide network of consultants

Customer:

Telecommunications Supplier

Period:

10/1997-12/1998

Project:

Multi Domain Management Solution for Regional Carriers

Job function:

Consultant for System Development

Activities:

Development of system architecture and pilot implementation of the new product with a key customer

Customer:

Telecommunications Supplier

Period:

10/1995-09/1997

Job function:

Department Head for Product Management and Sales

Activities:

Product management and technical sales for network management systems in mobile and landline switched networks

Customer:

Telecommunications Supplier

Period:

08/1993-09/1995

Job function:

Group Head for Marketing and Product Management

Activities:

Product management and marketing for network management systems in mobile networks

Customer:

Telecommunications Supplier

Period:

10/1990-07/1993

Job function:

Team Leader in Software Development

Activities:

Development and integration of system and application software on UNIX platforms

Customer:

Research Institute for IT and Telecommunications Industry

Period:

09/1987-09/1990

Job function:

Research Assistant

Activities:

Design and Software Development

• Development of concepts and prototypes for the East German telecommunications market
• Development of software management tools for heterogenous C/Chill environments